Job Description
We are looking for an experienced people professional who will also work in partnership with Centres of Excellence to embed People Solutions into the business through structured project and change management.
This includes delivery of annual cycle activities and centrally owned initiatives, balancing People Solutions (40%) with People Advisory support (60%) across the Healthcare portfolio.
Key Responsibilities
1. Lead Employee Relations across the Healthcare portfolio, managing escalations, high-risk and appeal cases.
2. Act as senior people partner for two complex or underperforming sites, owning people issues and driving sustainable improvement.
3. Provide policy and procedure guidance and coaching to managers to ensure compliance and reduce risk.
4. Lead end-to-end ER case management, supporting investigations, disciplinary and grievance hearings.
5. Analyse ER trends, identify root causes, and implement targeted action plans, including manager upskilling.
6. Support organisational design activity, including restructures, workforce remodelling and change initiatives.
7. Own and deliver employee engagement and communications activity aligned to business priorities.
8. Drive performance through effective use of HR data and MI, translating insight into practical action.
Working with People Solutions / Centres of Excellence
9. Embed people solutions, P&C initiatives and annual cycle activities within relevant business areas.
10. Support restructures and TUPE activity where required, in collaboration with relevant CoEs.
11. Manage union liaison activity where required, working alongside the ER CoE.
12. Apply structured project and change management to ensure sustainable implementation of solutions.
Professional and Personal Competencies/Qualifications
13. Proven experience operating in a broad People & Culture / HR Generalist role.
14. Strong knowledge of UK employment law, people policies, TUPE, and experience in unionised environments.
15. Demonstrated experience managing disciplinary and grievance investigations end-to-end.
16. Experience supporting restructuring and organisational change programmes.
17. Strong problem-solving, conflict resolution and mediation skills.
18. Confident, customer-focused advisor to managers and senior stakeholders.
19. Ability to design, implement and embed people solutions aligned to business needs.
20. Effective coach with the capability to influence and develop managers at all levels.
21. Excellent written and verbal communication skills, particularly in sensitive and complex situations.
22. Highly process-driven with strong attention to detail within Employee Relations frameworks.
23. Collaborative approach, working closely with Centres of Excellence and line managers.
Additional Information:
24. The role requires 2–3 days per week travelling to sites, therefore a full driving licence is essential.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.