Technical Services Support Officer – Wokingham
Day Rate: £140.69
Hybrid working
Onrolling contract – Looking for a start asap
Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the Council.
We are seeking an experienced Technical Services Support Officer to support the rollout of Windows 11 and assist with device replacement activities.
Key Responsibilities
Support the deployment of new PCs and Windows 11 across the Council
Assist with Windows 11 in-place upgrades and provide helpdesk support
Diagnose and resolve technical issues, escalating where necessary
Deploy Windows 11 across multiple device models
Prepare new devices, install applications and coordinate user handovers
Maintain asset records and update the CMDB
Provide professional, empathetic customer service and user guidance
Contribute to project delivery and maintain IT knowledge base documentation
Ensure adherence to Council standards on health and safety, equality and safeguarding
This role is pivotal to ensuring a smooth and efficient upgrade of the Council's IT estate and supporting business users through the transition.
To find out more information please contact Lily at
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
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