Job Description
Salary Range: £53,259 - £71,400
Leonardo UK operates a grade‑based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.
About the role
Principal Technical Support Engineer within the Customer Support and Service Solutions (CS3) line of business. In this role you will be part of a multidisciplinary engineering team providing back‑office technical activities required to support Electronic Warfare Systems and Defensive Aid products installed on Fixed and Rotary Wing Platforms of UK and global customers, in line with contractual requirements. You will work across a full range of in‑service technical elements – software, hardware, test solutions, processes and upgrades – applying problem‑solving, collaboration and continuous improvement skills to create optimal solutions. You will work closely with internal Leonardo teams and external stakeholders, including suppliers, partners and customers, influencing front‑line availability of critical equipment.
Responsibilities and Qualifications
* Experience of working in a service‑oriented team that supports the needs of customers, in‑service support for the Electronic Warfare/Defensive Aids Sub‑System across multiple customers’ platforms.
* A technical background in integrating, troubleshooting, and/or supporting hardware, embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers.
* Ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales.
* Willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
* Resourcefulness to ensure robust quality, availability, cost and time trade‑offs are undertaken to optimise the service provided from both a business and customer perspective.
* Capability to track and report on progress to internal stakeholders.
* Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
* Self‑motivation with an aptitude for problem‑solving and the drive to resolve difficult issues.
* Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed.
* Where suitable, make recommendations for adoption of best practice or tailoring.
* Confidence to raise emerging issues and levels of risk and help define opportunities and risk mitigation options.
* Capacity to coordinate multi‑stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders.
* Ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement.
* Enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the team.
Security Clearance
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
Why join us
* Generous leave with the opportunity to accrue up to 12 additional flexi‑days each year.
* Benefit from an award‑winning pension scheme with up to 15% employer contribution.
* Free access to mental health support, financial advice and employee‑led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
* All employees at management level and below are eligible for our bonus scheme.
* Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
* Receive a financial reward through our referral programme.
* Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
* Flexible hours with hybrid working options.
* Full list of our company benefits can be found on our website.
Additional Information
Primary Location: GB – Luton – Cap. Green 300.
Contract Type: Permanent.
Hybrid Working: Hybrid.
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