We are seeking a Senior Operations Manager to join our fast-paced team and support the global growth of Soho Home. Reporting to the Head of Operations, The Senior Operations Manager will play a critical role at Soho Home owning end-to-end operational performance across global third-party logistics (3PL) and Delivery partners. This role is responsible for ensuring exceptional service delivery aligned with our brand standards, while driving operational efficiency, cost optimisation, and data-led decision-making across the operation. This role requires strong analytical capability, good commercial acumen, and proven experience managing complex international logistics networks.
Key Responsibilities..
Global 3PL & Logistics Management
* Set, monitor, and enforce SLAs, KPIs, and service standards in line with customer expectations
* Lead regular performance reviews with logistics partners, driving continuous improvement initiatives
* Deliver strategic projects from the Ops Roadmap to enhance performance across partners
Cost Control & Commercial Performance
* Analyse freight, warehousing, last-mile delivery, and returns costs to identify savings opportunities
* Build cost models and business cases to support strategic decisions
* Partner with Finance to support budgeting, forecasting, and long-term cost planning
* Drive margin improvement initiatives without compromising customer experience
Data Analysis & Reporting
* Analyse data sets relating to delivery performance, lead times, costs, and capacity
* Use data to anticipate risks, model scenarios, and support growth planning
* Champion a culture of data-driven decision-making across the operations function
Stakeholder Management
* Work cross-functionally with NPD, Merchandising, Soho Support, Finance, Trading and Systems
* Communicate clearly and confidently with internal and external stakeholders
Skills & Experience...
* Proven experience in a senior operations or logistics role within luxury retail
* Strong analytical capability with demonstrable experience working with large, complex data sets
* Advanced Excel skills and experience with BI tools and ERP systems
* Commercially minded with a track record of cost optimisation and margin improvement
* Comfortable operating in a fast-paced, high-growth environment
* Experience within furniture and interiors
* Knowledge of international last-mile delivery models
* Experience supporting global expansion and multi-channel operations
Personal Attributes
* Highly analytical with strong attention to detail
* Strategic thinker with a hands-on, pragmatic approach
* Naturally collaborative with a positive outlook
* Passionate about operational excellence and customer experience
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
* Annual Every House Membership
* 50% off Food & Drink, 7 days a week
* Staff Room Rates
* Private Health and Dental Care
* Weekly Pay
* Life Assurance
* Up to 50% Staff Discount on Cowshed & Soho Home
* In Office Dog Policy on Fridays
* Season Ticket Loan
* Christmas Office Closure
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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