We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Customer Success Manager, you will
* Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond
* Be the dedicated contact and own the overall relationship with your clients
* Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
* Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
* Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
* Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
* Play a primary role in shaping the product roadmap based on customer feedback
* Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
* Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
* Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
About you:
As a Customer Success Manager, you will
* Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
* Ideally have 2-4 years in a similar role, with proven experience working with mid-market accounts in a B2B environment
* Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions
* Be a proactive self-starter that is self-directed and able to solve problems and execute independently
* Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
* Possess strong relationship management skills and the ability to coordinate across teams and build consensus
* Ideally have previous project management experience and have worked in a start-up previously
What's in it for you?
* Equity as we want you to have a part of what we are building
* Unlimited Time Off Policy to promote work-life balance and well-being
* Annual learning budget to support professional growth
* Budget to set up your home office upon joining
* Enhanced parental leave and childcare benefits
* Life insurance and medical coverage through BUPA, including pre-existing conditions
* Pension contribution through The People's Pension
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world's most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI