Inghams and Santa’s Lapland are part of Hotelplan UK, a Group of specialist tour operators.
As a Group we are incredibly passionate about the holidays we sell, and our employees both in the UK and Overseas are focussed on ensuring that we meet, indeed exceed, the expectations of our customers.
Our vision - “To be the most loved travel company in our markets, famous for customer experience and sustainable travel”.
The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is fully remote/home based with significant travel around our northern region (covering Scotland, North East, North West, down to the Derby/Nottingham area). This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £38,000 - £40,000 p.a. + bonus & mileage expenses
About the role:
The Key Account Manager plays a pivotal role in managing and growing relationships with our key trade partners (travel agents). This is a blended role, with time split between desk-based relationship management, planning and reporting, and regular on-the-road visits, training, events and supporting our partner agents to confidently sell our specialist product range. Responsibilities:
* Manage a defined portfolio of key trade accounts to achieve revenue, passenger and growth targets.
* Develop and implement account plans that strengthen relationships and maximise sales opportunities.
* Identify new business opportunities within existing accounts and through targeted prospecting.
* Negotiate commercial terms, marketing support and joint business plans where appropriate.
* Provide ongoing product knowledge, sales support and training to key accounts, both virtually and in person.
* Deliver engaging training sessions, product updates, webinars and in-branch visits.
* Represent the business at trade events, conferences, fam trips and partner roadshows.
* Act as the main point of contact for agents, ensuring queries are resolved quickly and professionally.
* Track performance, sales trends and campaign activity, providing regular updates and insights to the wider business.
* Work closely with Marketing, Product and Operations teams to ensure trade feedback is shared and actioned.
* Contribute to the development of sales tools, assets and incentives to support trade partners.
* Maintain accurate records and account activity within trade database.
Am I the right person? We are looking for your application to demonstrate:
* Experience in an account management, trade sales or business development role within travel or tourism.
* Strong relationship builder with excellent communication and presentation skills.
* Commercially minded, results/target-driven and comfortable negotiating commercial agreements.
* Confident delivering training in person and online.
* Highly organised with strong planning, reporting and administrative skills.
* Comfortable working independently while being an active team player.
* Able to travel regularly throughout the northern region (with occasional overnight stays).
* Valid driving licence and access to a vehicle.
* Creative and innovative thinker.
* Passion for specialist, outdoor holidays (ski/walking) will be an advantage.
Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inghams & Santa's Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self-guided experts, Inntravel.