Oxford City Council are looking for an Assistant Housing Officer responsible for providing support in the management of a housing/tenancy portfolio delivering high-quality, visible and accessible tenancy services. The role involves supporting the Housing Officer with appropriate level tenancy management queries including proactive support for tenants and maintaining compliance with statutory and regulatory functions.
Role purpose
To support the management of a housing portfolio, supporting the delivery of all aspects of a high quality, visible and accessible tenancy service, achieving targets and contributing towards high level of tenancy satisfaction.
To support the management of tenancies, on all aspects of a tenants’ journey, to provide the support for tenants to live well in a good quality, safe and affordable home.
To take the initiative under the guidance of the Housing Officer and Area Manager on tenant cases working with colleagues and partners to ensure all aspects of statutory and regulatory obligations are met in day-to-day duties.
About You
Have, or committed to working towards a Level 3 CIH qualification or above
Developing understanding of the regulatory requirements for social housing landlords (Social Housing Act and the Regulator’s Consumer Standards) and how to embed these into day-to-day practice as a housing professional.
Basic understanding of the Council’s legal obligations towards tenants in its landlord role - particularly those around safety and compliance
Experience of working tenants consistently delivering actions in line with policy and procedure.
Experience in dealing effectively and confidently with challenging behaviour, including the ability to deal sympathetically with distressed, individuals
Good organisational skills with the ability to work systematically with a calm approach, working on own initiative consistently meeting deadlines.
Ability to remain confident and able to manage expectations, whilst recognising individual needs and showing empathy
Sufficiently mobile to travel and visit tenants around the city as necessary
For an informal discussion about the post please contact Chris Hodgkinson 01865 529426 on or email chodgkinson@oxford.gov.uk
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