Located in the North Yorkshire countryside.
Job Responsibilities
* Support the Events Operations Manager (EOM) in planning, directing, and delivering all events to five-star standards.
* Act as the primary on-site manager for events (on-site and off-site where required) in the absence of the EOM.
* Attend pre-event meetings for large or high-profile events, contributing operational expertise and building relationships with organisers.
* Lead, motivate, and inspire the events team to deliver exceptional guest experiences.
* Oversee cash handling, payment reconciliation, and banking in line with company procedures.
* Assist with rota planning and team scheduling alongside the EOM.
* Maintain high standards of staff welfare and promote a positive working environment.
* Deliver training and development for team members in line with company processes.
* Manage the atmosphere within event spaces, including lighting, music, and overall ambience.
* Attend team meetings, communicate management decisions, and provide feedback from the team to the EOM.
* Supervise the setup and breakdown of all events.
* Provide hands‑on operational support and perform front‑of‑house roles when required.
Qualities & Qualifications
* Proven experience managing event budgets, forecasting costs, and ensuring profitability.
* Strong understanding of five-star service standards and personalised guest experience delivery.
* Excellent interpersonal skills with the ability to build relationships with high-profile clients, corporate partners, and wedding planners.
* Calm, decisive, and solutions-focused approach to handling challenges and last-minute changes.
* Experience collaborating with multiple departments (sales, F&B, front office, housekeeping) to deliver seamless events.
* Strong organisational skills with the ability to manage multiple events simultaneously.
* High attention to detail and commitment to maintaining quality standards.
* Leadership capability with experience motivating and developing teams.
Benefits
* Tips typically over 200 per month (£3,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus – Earn up to £1,000
* Holiday Buy/Sell Scheme
* Complimentary employee car parking
* Complimentary state‑of‑the‑art onsite gym – with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live‑in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Celebration of success through annual awards ceremonies, team events, and incentives.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Hall Restaurants, Spa products and Gift Shop
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
* Cycle to work scheme
* Access to Stream, allowing you to instantly access your wages
* Simplyhealth – Health cash plan
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