Our world-leading Time & Frequency department are seeking an experienced Service Operations Engineer.
You will be joining our team at an exciting time - we maintain the UK’s National Time Scale, UTC (NPL), and are currently developing the UK's first resilient Time Scale facility that will underpin Digital Infrastructure. This will address the risks associated with our dependency on Global Navigation Satellite Systems (such as GPS) that are vulnerable to both natural and intentional interference.
As Service Operations Engineer, you will enjoy a pivotal role in the operation and management of UK Digital Infrastructure that pushes the boundaries of measurement accuracy for the UK’s new resilient Time Scale.
Key responsibilities:
Reporting to Tower Lead, you will support the development, deployment and operation of tools / systems within Time and Frequency infrastructure, including
* Planning, deployment and operation of components
* Implementing systems and processes (such as ITSM and ITIL)
* Developing IT management systems and performance indicators
* Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness
* Building operation practices and routines (such as monitoring and responding to alerts / alarms / threshold breaches / incidents / reported problems)
* Reporting complex technical information in a clear and digestible format