Shop Manager – Sue Ryder Charity shop
27 Worcester Rd, Malvern WR14 4QW
30 hours per week over 7 days
£12.76 per hour
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops, helping to fund 2.7 million hours of expert medical, practical, bereavement and emotional support every year for people in hospices, homes and the community.
Responsibilities
* Drive business, push sales and achieve targets as Shop Manager.
* Lead a large team of volunteers to deliver great customer service.
* Work with the local community to generate donated stock.
* Recruit, train and retain volunteers, providing leadership and guidance.
* Set high standards of merchandising and housekeeping; prioritise health and safety.
* Manage stock processes, ensuring the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
* Operate the Epos system effectively.
Qualifications & Experience
* Commercial awareness to deliver sales and meet deadlines.
* Proven team leadership skills, managing a large volunteer team.
* Strong communication, engagement and positive can‑do attitude.
* Good understanding of financial and IT administration.
* High‑street retail or charity retail managerial experience.
* Health & Safety knowledge.
* Organisational skills and experience with KPI & target achievement.
* Basic Microsoft Office skills (or equivalent).
* Experience with Epos operation.
Benefits
* 27 days holiday, rising to 33 days with length of service plus bank holidays (pro‑rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer‑a‑Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Competitive benefits package.
Accessibility & EEO
* All on one level, no stairs.
* Inclusive recruitment practices – interview themes or questions in advance, remote interviews where needed.
* Disability‑Confident committed employer offering ‘Offer an Interview’ to all eligible disabled applicants.
* Commitment to equity, diversity and inclusion; eliminating unlawful discrimination.
* For support through the application or interview process, email recruitmentsueryder.org.
* Visit our equity & diversity page for more information.
Application
Closing date: 12 March
Interview date: 20 March
For the full application and full list of benefits, please visit our careers website.
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