Job Title: Director – Business Analytics
Department: ESI (Employer Services International)
Reporting to: Senior Director Service Delivery & Business Excellence
Overview:
The Director – Business Analytics will play a strategic and vital role within the ESI Business Excellence and Transformation senior leadership team, reporting directly to the Senior Director Business Excellence. This high-profile position is responsible for spearheading the ESI Business Analytics strategy across the organization. The Director will harmonize resources across teams and establish a best-in-class hub for business insights to support over 10,000+ Associates within ESI, ensuring transparency, quality, and forward-looking intelligence for leadership teams. This role will create a team of data analysts and data scientists across ESI, leveraging AI and data analytics technology to provide a comprehensive view of process performance, workload, and transformation outcomes. These insights are essential for delivering significant bottom-line benefits each year and for driving new data mining capabilities in support of major transformation initiatives.
Essential Responsibilities:
• Define and execute the ESI analytics strategy, ensuring alignment with business priorities and transformation goals aligned with ESI and Corporate strategies.
• Act as a trusted advisor to senior leaders, challenging assumptions and shaping business decisions through data-driven insights.
• Champion a culture of data-driven decision-making across the organization, embedding data literacy and adoption.
• Lead the development of BI solutions, dashboards, and advanced analytics to provide leaders with timely, accurate, and actionable insights.
• Proactively use analytics to address strategic questions, uncover operational risks, and highlight opportunities to support growth, drive efficiency, and improve the client experience.
• Establish a single trusted source of metrics covering workload, quality, efficiency, and transformation outcomes.
• Drive integration of data sources to create a connected, transparent view of operations.
• Monitor performance trends, provide predictive insights, and deliver early warning signals to leadership.
• Develop a standardized, data-driven framework for workforce planning, capacity management, and productivity tracking.
• Strengthen data quality, governance, and consistency to enable reliable decision-making.
• Create a high-performance, collaborative culture that thrives in a complex, matrixed environment.
• Lead any assigned projects or initiatives as agreed with the Senior Director Business Excellence.
Specific Experiences / Knowledge:
• 10+ years in analytics, BI, or transformation roles within a complex, global organization.
• Proven track record of establishing and scaling analytics functions — including vision, operating models, and team structures.
• Strong expertise in BI platforms (e.g., Power BI, Tableau) and data governance best practices.
• Hands-on operational experience preferred.
• Knowledge of advanced analytics, predictive modeling, and AI readiness.
• Demonstrated success in leading multi-country transformation programs.
• Ability to execute at pace in a global, matrix environment.
• Excellent stakeholder management and influencing skills, with experience engaging senior executives.
• Bachelor’s degree in Data Science, Analytics, IT, or Business (Masters preferred).
Personal Attributes:
• Energetic, passionate about the importance of data.
• Strategic thinker who balances vision with execution.
• Analytical and data-driven, with strong problem-solving skills.
• Strong communicator who can simplify complexity and inspire adoption of insights.
• Collaborative and adaptable, thriving across different cultures and environments.
• Innovative yet pragmatic, with a relentless focus on measurable outcomes.
Reporting Relationships:
• Immediate Manager: Senior Director Service Delivery & Business Excellence
• Direct Management Reports: Two and to further grow
• Location: Global
• Geographical Scope: Global