An exciting opportunity has arisen for someone who thrives in a busy, coordination-focused role. This position blends administration, scheduling and customer service within a collaborative team.
Duties for this role include, but are not limited to:
* Managing customer enquiries and delivering a high standard of customer service.
* Providing general administrative support across the Facilities Management team.
* Scheduling planned preventative maintenance (PPM) and reactive works.
* Coordinating engineer availability and raising jobs on maintenance systems.
* Setting up customer records and job details within internal systems.
* Inputting timesheets and worksheets, ensuring approvals are obtained.
* Ensuring accurate and timely data entry across all systems.
* Supporting invoicing processes and ensuring jobs are correctly allocated.
* Managing purchase orders and allocating costs to relevant jobs.
* Producing reports and supporting internal and client-facing documentation.
* Providing reception cover and general office support as required.
* Maintaining filing systems and ensuring documentation is up to date.
Skills / Qualifications
The ideal candidate will have previous customer service experience and demonstrate strong organisational and communication skills. They will be highly detail-oriented, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment. Experience using systems such as Google Sheets and documents would be advantageous. The successful individual will be adaptable, proactive and capable of working both independently and as part of a team, with the ability to interpret information such as engineer reports and respond accordingly.
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