Cafe Manager - Brighton, East Sussex The Cafe Manager will support the General Manager in overseeing the daily operations of the store, with a focus on the daytime up to 4pm. Delivering exceptional customer service and ensuring consistent, high-quality standards. This role requires a hands-on leader who can support staff, optimise processes, and maintain a positive and productive work environment. Key Responsibilities 1. Operations Management Assist with the daily operations of the floor, counter and kitchen to ensure smooth and efficient service. Ensure compliance with health and safety regulations, food safety standards, and company policies. Licensing Compliance: Alongside the General Manager ensure that all licensing conditions are met and that all the team are aware of them. Take ownership of inventory management, ordering, and supplier coordination to maintain appropriate stock levels for all consumables, coffee and daytrade related food products. 2. Staff Management Train, guide, and supervise front-of-house staff, ensuring high standards are consistently met. Foster a positive work environment by encouraging teamwork, motivation, and professional development. Conduct regular staff meetings and 121’s to communicate updates, feedback, and company goals. 3. Customer Service Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally. Monitor and respond to customer feedback, continuously working to improve the customer experience. 4. Financial Management Assist in reviewing sales reports and financial data to identify trends and opportunities. Help develop and support strategies to increase sales and profitability. 5. Marketing and Community Engagement Collaborate with the owner and General Manager to promote the store through various channels. Work closely with the General Manager to support in-store promotions and special events that attract customers. Take responsibility for ensuring Instagram stories and any in house advertising are maintained in date and visible. 6. Quality Control Ensure all food and beverages served meet Curio’s high-quality standards. Support with the rollout of and help come up with new menu items, specials, and seasonal offerings, including assisting with relevant team training. Maintain the store’s aesthetic, cleanliness, and atmosphere to create a welcoming environment. Requirements Proven experience as a Supervisor or Assistant Manager within the hospitality industry. Strong leadership and team-management abilities. Excellent communication and interpersonal skills. Knowledge of food safety regulations and health standards. Ability to work in a fast-paced environment and handle high-pressure situations. A passion for quality food and outstanding customer service. Screening Questions How many hours are you available to work each week? (16-24hrs, 20-30hrs, 30-40hrs) When are you available to start? (Please specify date) Please tell us why you would like to join the Curio team? How did you hear about us? Please upload your CV Please detail your references