Overview
Liverpool City Council is recruiting a Receptionist/Administration Assistant to join the Registrars team full time, on a temporary basis for 6 months. The role is office-based in Crown Street Hub.
Responsibilities
* Provide reception services in a customer service environment and deal with the public face to face.
* Handle and resolve difficult situations at the first point of contact in a confident and supportive manner.
* Assess complex customer issues and problems and resolve these at the first point of contact.
* Able to create and maintain records, files and statistical information.
Qualifications
* Highly developed communication skills (oral and written).
* Strong ICT skills and attention to detail.
* Able to work flexibly between office hours of 8am to 6pm and some weekend work if required.
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