Desktop Engineer (2nd Line Support)
Location: Portsmouth (on-site) with travel to Cheltenham
Rate: Up to £250 per day + mileage
Contract: 3 months | Inside IR35
Our client, a leading organisation, is seeking a Desktop Engineer to provide 2nd line on-site support across their Portsmouth site, with occasional travel to Cheltenham. This contract focuses on break/fix support, ensuring end users receive a responsive and high-quality service.
This role offers the opportunity to work in a hands-on environment, supporting critical IT services and maintaining operational continuity across multiple sites.
What you’ll do
Provide 2nd line on-site desktop support for incidents and requests
Diagnose and resolve hardware and software break/fix issues
Support Windows OS, laptops, desktops, printers, and peripherals
Manage device builds, deployments, and replacements
Escalate complex issues to 3rd line where required
You’ll work closely with local IT teams and end users to ensure timely resolution and minimal disruption to business operations.
What we’re looking for
Proven experience in a Desktop Engineer or 2nd Line Support role
Strong Windows desktop troubleshooting skills
Hands-on experience with hardware break/fix
Excellent customer-facing and communication skills
Full UK driving licence and willingness to travel between sites
The ideal candidate will be proactive, reliable, and comfortable working independently in an on-site support environment