Making a great impression is vital. That’s why we empower our people to exceed your expectations.
Setting new standards for our people and profession
Every one of our team is empowered to take pride in their work, progress their career, and become a valuable part of your operation.
* Train our people to take pride in their work
* Treat everyone with equality and fairness
* Offer health and wellbeing support
* Ensure everyone has critical illness cover
Proudly championing people, creating positive change
We’re improving our industry’s outdated practices, pushing to create a more positive impact for our people and planet. From the way we treat our team to becoming a truly sustainable business, we’re leading from the front.
In 2025, we published our first Impact Report, showcasing our progress to date and aspirations for the future.
I moved to the UK from Morocco and have had good training and a good team which has helped me settle. I started as a Room Attendant and have now been promoted to Supervisor. My favourite part of working here is the people, everyone is helpful and nice to each other.
Valuing voices from varied places
I started as a Porter and now I am studying management in hospitality. I love learning everything about housekeeping. I started from zero and now I know what the job needs and can deliver the standards. This experience helps in my university class. I’m really happy at the place I work, the manager is patient and I feel listened to.
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