To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire 'I Holland' process.Customer Service Administrator Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire &x2018;I Holland&x2019; process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies &x2018;Core Values&x2019; are always worked to and in mind. Principal duties & responsibilities&x2022; To coordinate all activities between agents/customers and I Holland Ltd.&x2022; To fully understand customer requests and requirements, both on Tooling and PharmaCare range.&x2022; To provide timely and accurate quotations and supporting information and correspondence to customers.&x2022; To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.&x2022; To enter quotes and orders accurately into the computer system.&x2022; To facilitate all customer samples/drawings.&x2022; To administer and archive all relevant information according to procedure.&x2022; To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.&x2022; To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.&x2022; To assist with cover for reception when required.&x2022; To support colleagues by sharing workload when appropriate or requested to do so.&x2022; To adhere to all policies and procedures, particularly the &x2018;Contract Review&x2019;.&x2022; To work within all Health and Safety, environmental and other company regulations.&x2022; To attend meetings as and when required with a proactive approach. Key performance indicators in line with core values&x2022; Customer focus: High responsiveness to requests. Sense of ownership.&x2022; Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.&x2022; Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.&x2022; Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.&x2022; Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.&x2022; Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations. Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:&x2022; High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.&x2022; Communications with customers are proactive, professional, and always conducted in a positive way.&x2022; Customer files, customer cards and market instructions are complete and maintained.&x2022; Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.&x2022; Attendance to training sessions to be able to apply up-to-date knowledge of products.&x2022; Accuracy of information provided reduce customer complaints, scrap and rework due to administration.&x2022; Neatness/organisation of the work areas.&x2022; Quality of communication - written and verbal is clear and concise. Computer literacy.&x2022; Assist with training new recruits to the department Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service DBS check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time - Hybrid Pay: £24,804.00-£25,759.50 per year depending on experience Benefits:&x2022; PRP &x2013; Profit-related pay&x2022; Company pension&x2022; Cycle to work scheme&x2022; Employee discount&x2022; Free flu jabs&x2022; Free parking&x2022; On-site parking&x2022; Referral programme&x2022; Store discount&x2022; Work from home Schedule:&x2022; Flexitime&x2022; Monday to Friday&x2022; 3 days in the office & 2 Days WFH once fully trained Experience:&x2022; Administrative: 2 years required&x2022; CRM software: 1 year required Work Location: Long Eaton, Nottingham NG10 2GD Click 'Apply' to forward your CV.