Commercial Lines Account Manager – Construction, Contractors (Fully Remote Opportunity)
Title: Account Manager – Commercial Lines
Location: Charleston, SC (Fully Remote, Eastern or Central Time Zone candidates)
Remote Work Policy: If this position is posted as either fully remote or hybrid, company policy may require individuals within a 50‑mile radius of a branch location to work onsite in a hybrid capacity when required. Remote workers must maintain a dedicated, distraction‑free workspace. Remote work is not a substitute for personal responsibilities. Branch locations can be viewed at ioausa.com/locations.
Book Focus: General, Construction, Contractors
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities
* Maintain technical competence and industry expertise.
* Direct daily activities of the account management team.
* Handle customer service requests, policy administration, billing, claims, and coverage analysis.
* Manage policy expirations and renewals.
* Conduct client research, prepare submissions, negotiate coverages, and present proposals.
* Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
* Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
* Monitor activity/suspense to ensure timely completion.
* Maintain frequent, transparent communication with the account team regarding workload status and any issues.
* Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
* Stay updated on company policies and procedures.
* Seek and adopt best practices to improve individual and team performance.
* Demonstrate integrity and leadership.
Ideal Candidate Qualifications
* 3+ years of commercial lines account management experience, or 5+ years in the insurance industry.
* Thorough knowledge of insurance brokerage and client needs.
* Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
* Strong analytical, problem‑solving, and decision‑making skills.
* Exceptional customer service, communication, multitasking, and organizational skills.
* Proficiency in MS Office (Outlook, Word, Excel).
* High School Diploma (or equivalent).
What We Offer
* Competitive salaries and bonus potential.
* Company‑paid health insurance.
* Paid holidays, vacations, and sick time.
* 401K with employer match.
* Employee stock plan participation.
* Professional growth and career progression opportunities.
* Respectful culture and work/family life balance.
* Community service commitment.
* Supportive teammates and a rewarding work environment.
What To Expect (Application Process)
* 30‑minute phone screen, online assessments, and interview(s).
Salary Range
The expected pay range for this position is $60,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details
* Seniority Level: Mid‑Senior level
* Employment Type: Full‑time
* Job Function: Finance and Sales
* Industry: Insurance
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