Customer Experience Executive
25- 26k plus 2k yearly bonus
Greenford
Are you motivated by delivering exceptional customer service?
Do you have customer service/ client support experience?
Are you working in retail and now looking for a move into an office environment?
If so, my client a fabulous manufacturing business are now looking for a person to fully support a really busy team of key account managers.
This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers.
You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available!
Duties
Managing of all incoming orders and enquiries
Advise on product availability.
Quoting on prices and stock availability
Provide customers with ETA dates and deal with delivery issues.
Issue and raise invoices.
Manage requests for samples.
Give advice on artwork requests.
Complete order notifications
Lots of liaison with warehouse, sales and despatch departments
All supporting administration
Experience needed.
Strong verbal and written communication
Experience of CRM
Any knowledge of Google Docs or Google sheets helpful
At least 2 years similar experience
Highly organised and efficient
Effective listening skills
What you need to do now
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