The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem‑solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues, and to ensure high‑quality customer support.
Key Responsibilities
* Provide on‑site service, calibration, installation and commissioning of equipment.
* Perform hands‑on on‑site troubleshooting, service and repairs.
* Perform in‑house calibrations and repairs when necessary.
* Provide high‑level support to external customers at their location.
* Provide on‑site training to customers.
* Interface with cross‑functional work teams such as applications, customer support/services/sales and marketing.
* Develop and create service documentation when needed.
* Timely and professionally handle field service calls and issues arising from the field service visits.
* Timely complete and submit all required maintenance reports and calibration certificates.
Accountability
* Be a supportive and approachable member of the customer service team, promoting openness and honesty.
Required Skills, Knowledge and Expertise
* HNC/HND or higher in Mechanical Engineering or a similar discipline.
* Working knowledge and ability to test and troubleshoot electrical circuits.
* Experience in the service and calibration of measuring equipment, ideally CMMs, shadow graphs, height gauges and vision systems.
* Highly motivated to deliver the best possible service to customers.
* Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
* Strong verbal and written communication skills to report to management level.
* Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.
* Working knowledge of MS Office products.
* Knowledge of PC architecture, hardware and software.
* Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
* Full valid passport with no travel restrictions.
* Full valid UK driving licence.
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