Business Development Specialist
Lincolnshire (Office-Based)
Permanent | Full-Time
£35,000 + Uncapped Commission
Rise10 Recruitment is proud to be working on behalf of a growing and innovative engineering and automation business in Lincolnshire.
We are looking for a Business Development Specialist to join their Aftersales team, playing a key role in driving repeat business, increasing service and support revenue, and strengthening long-term customer relationships.
This is a fantastic opportunity for a commercially minded and proactive individual who thrives in a fast-paced environment and enjoys building value from existing client relationships.
Key Responsibilities:
Aftersales Revenue Generation:
* Proactively engage existing customers via phone and email to identify aftersales opportunities (service contracts, spare parts, upgrades)
* Follow up on quotations to maximise conversion rates
* Build and manage a strong pipeline of aftersales opportunities
* Identify and target customers approaching the end of warranties or agreements
* Maintain accurate CRM records of activity and pipeline progress
Strategy & Initiatives:
* Develop and implement initiatives to grow recurring revenue and customer retention
* Identify upsell and cross-sell opportunities across services, parts, and support packages
* Analyse the customer base to prioritise high-value opportunities
* Report on pipeline performance and aftersales activity
Customer Relationships:
* Build and maintain strong, long-term customer relationships
* Act as a key point of contact for aftersales enquiries
* Collaborate with internal technical and engineering teams to deliver accurate proposals
Skills & Experience:
* Experience in aftersales, account management, internal sales, or a customer-facing sales role
* Confident and proactive telephone manner, including cold calling and follow-ups
* Strong commercial awareness and ability to identify revenue opportunities
* Excellent communication skills (written and verbal)
* Highly organised with the ability to manage multiple priorities
* Proficient in Microsoft Office and CRM systems
* Self-motivated, target-driven, and proactive
Desirable
* Background in engineering, manufacturing, or automation environments
* Experience with service contracts, maintenance agreements, or spare parts sales
* Exposure to aftersales strategy, customer retention, or recurring revenue models
What’s on Offer:
* 20 days holiday plus 8 bank holidays (25 days holiday after year 1)
* Free parking with electric charging availability
* Death in Service (2x salary)
* Bike to work scheme
* Performance-related bonus / commission structure
* Supportive and collaborative team environment
* Clear opportunities for career progression
* The chance to play a key role in business growth and customer success
If you’re a driven and commercially savvy professional looking for your next challenge, we’d love to hear from you. Apply Now!