PSR Recruitment is currently seeking an experienced Senior Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works.
As the Senior Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents, while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery.
A DBS check is required for this position.
Key Responsibilities
Act as a visible and approachable point of contact for residents
Engage with customers through newsletters, meetings, site visits, and open days
Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care
Ensure residents are fully informed of works processes, programmes, and any changes
Coordinate access arrangements and handover of keys to site teams
Deliver a high standard of customer aftercare and manage resident expectations
Act as a liaison between residents, clients, and operational delivery teams
Proactively manage issues and resolve concerns in a professional and empathetic manner
Candidate Requirements
Proven experience in a Senior Resident Liaison Officer, Resident Liaison Officer, or community engagement role
Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management
Confident handling challenging situations in a public-facing environment
Excellent communication and stakeholder management skills
Resilient, professional, and discreet, with a strong customer-focused approach
Full UK driving licence and access to a vehicle (role involves regional travel)
What's on Offer
Competitive salary and benefits package
Long-term, permanent opportunity with a growing contractor
Clear opportunities for career progression aligned with business growth
Immediate interviews available for suitable candidates
How to Apply
If you are an experienced Senior Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you. Apply today for immediate consideration