Area Operations Manager - Lancashire
Salary from 60,000 per annum, plus 7.5k car allowance
We are looking for a passionate, people-focused, and guest-obsessed Area Operations Manager to join our team at Marston's and help us achieve our ambition to be the UK's number 1 pub company.
Supporting our Self-Employed Partners to maximize their pub business opportunities, you will oversee an area of 27 pubs, covering Lancashire, Greater Manchester, and Macclesfield. This role reports to a Regional Operations Manager within our North Division.
Alongside a competitive salary, benefits include a generous car allowance, 25 days holiday, private healthcare (for you and your family), Marston's Rewards discounts, your own Marston's pub discount card, a Save as you Earn share scheme, and an uncapped operations bonus scheme based on your individual and regional performance.
What are the key responsibilities? You will have full P&L responsibility, focusing on driving sales, guest satisfaction, and achieving key KPIs—both financial and people-related.
* Develop and grow your network of Self-Employed Pub Partners, enabling them to reach their full potential and increase sales. Be a team player.
* Maintain a strong commercial acumen, maximizing profit opportunities and supporting your team’s growth.
* Add value in meetings, manage your time effectively, and seize opportunities.
* Demonstrate pace and urgency, network effectively for recruitment, and maintain a positive, proactive attitude.
* Deliver excellent guest experiences through high standards of service.
* Collaborate cross-functionally with departments such as Marketing, Finance, Recruitment, and HR.
* Participate in working groups for wider development and project involvement.
What qualities and experience are we looking for? Enthusiasm for hospitality, service, and multi-site management.
* Passion for people, pubs, and the industry.
* Ability to instill a sales culture across your pubs.
* Proven track record of delivering high standards and service.
* Successful recruitment experience, doing so right the first time.
* Natural leadership to nurture and motivate your team.
* Ability to recognize and reward success, inspiring and challenging where needed.
* Strong P&L management skills and commercial awareness.
* A love for community pubs and their role in the community.
Living within close proximity to your area and having the ability to drive are essential for maintaining work-life balance.
What benefits do we offer? At Marston's, we prioritize our people with benefits including:
* Training and induction from our award-winning NITA training team.
* Development opportunities through apprenticeship programs.
* Enhanced maternity & paternity leave.
* 30% discount in Marston's pubs and inns.
* Access to the Marston's Cheers discount platform.
* Save as you earn share scheme.
* Employee assistance program for well-being support, including a 24/7 confidential helpline.
We value personality and authenticity. No matter your background, we welcome you if you have the right attitude and ambition. Join us and be yourself.
We look forward to what we can achieve together. #MarstonsWherePeopleMakePubs
Find out more about our current company strategy HERE
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