Pay Rate:
£27,853 per year
Grade:
Collective Agreement
Contract Type:
Permanent (Full-Time)
Shift pattern:
Working any 5 in 7 (this does include weekends) with a weekly rotation working 08:00-16:00 and 14:00-22:00
Location:
Coleshill, Birmingham, B46 1DA
Think you know DHL? Think again We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
Do you love pushing past "good enough" to deliver something outstanding?
Are you driven to grow your career and take on bigger responsibilities?
Are you ready to turn your enthusiasm into real impact?
We're now looking for a Customer Service Coordinator to join our high end retail warehouse to deliver exceptional customer experience. With daily use of Salesforce and Excel you'll work as part of a specialist team to investigate and resolve customer cases.
A TYPICAL DAY MAY INVOLVE
* Being asigned a range of customer cases for investigation and resolution.
* Ensuring daily and weekly reports are updated and accurate.
* Conducting examination of product, driving continuous improvement.
this Role Would Suit People Who
* Have had practical experience with Customer Relationship Management software (CRM) such as Salesforce or similar.
* Have used Excel to complete tasks and other Microsoft applications such as Outlook.
* Encompass enthusiasm for learning and want to develop their career in logistics.
* Can communicate clearly and proficiently in English; both written and verbally.
WHY JOIN US?
* Free parking and on-site canteen
* We're happy to talk about flexible working – just ask about alternative patterns at interview
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit to learn more
who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 13th October 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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