MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation. A formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes. The Role Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively Manage user access, system administration and ongoing maintenance Monitor and maintain data accuracy, ensuring strong data governance Support batch jobs, system interfaces and integrations Work with development teams and third parties to deliver system improvements Maintain helpdesk records and contribute to process documentation Support user training and adoption of systems Identify risks, trends and opportunities through data analysis The Person Good understanding of core business processes (e.g. sales, purchasing, logistics or finance) Experience using SAP or similar ERP systems (from a user perspective) Strong attention to detail and confidence working with data Ability to learn new systems and processes quickly Strong communication and stakeholder engagement skills A background in FMCG or operational environments would be desirable but not essential Duration: 11 months Salary: £28,000 per annum Location: Belfast - Please note, in-office working is required. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google. Skills: application support analyst first line support level one deskside support desktop support