Job TItle: Demand & Portfolio Coordinator
Company: Envisage Recruitment Ltd.
Location: Coventry, UK (Hybrid: 3 days on-site, subject to change)
Contract Duration: 12 Months (Rolling)
Pay Rate: £27.01/hr or £56k Per year.
The Opportunity:
Envisage is seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritization activities. This role is a critical component of our digital transformation, facilitating the shift toward a truly customer-centric, digitally-led business model. You will contribute to shaping and managing the demand pipeline, ensuring all requests are captured, validated, and aligned with strategic roadmaps.
Key Accountabilities and Responsibilities:
Demand Management
- Pipeline Support: Assist in the capture, validation, and assessment of digital demand submissions.
- Process Coordination: Ensure requests are processed promptly and directed to the appropriate delivery channels. -Traceability: Maintain detailed traceability of demand items from initial request through to final delivery.
-Meeting Management: Plan and coordinate key governance meetings, ensuring comprehensive stakeholder and content coverage.
Governance & Reporting:
-Forum Participation: Contribute actively to governance forums and demand synchronization sessions.
-Data Integrity: Maintain dashboards, datasets, and reporting tools to ensure the accuracy of demand and portfolio data.
-Documentation: Coordinate demand outputs for meetings, tracking delivery milestones and proactively highlighting risks.
Portfolio Oversight & Stakeholder Engagement:
-Visibility: Support the transparency and health of the digital portfolio.
-Strategic Alignment: Assist in prioritization discussions to ensure projects align with strategic roadmaps. -Relationship Management: Build effective partnerships across Centres of Excellence, Regions, Brands, and Digital teams.
-Liaison: Act as the reliable bridge between demand requestors and technical delivery teams. Continuous Improvement
-Efficiency: Refine demand and portfolio processes to drive consistency.
-Innovation: Propose process enhancements and provide ad hoc support to the wider team as required.
Knowledge, Skills, and Experience Technical Requirements:
-Digital Ecosystems: Strong understanding of digital landscapes and technical complexity.
-PMO Experience: Proven experience supporting portfolio or PMO processes within large, complex organizations. -Agile Methodology: Practical familiarity with Agile delivery practices and ways of working.
-Qualifications: Professional PMO certification (e.g., PRINCE2®, MSP®, P3O®) is highly desirable.
Core Competencies:
-Organization: Ability to manage multiple high-priority tasks effectively.
-Communication: Skilled at explaining technical concepts to non-technical stakeholders in simple, accessible ways.
-Analytical Skills: Ability to gather and interpret data from multiple sources to support strategic recommendations. -Problem Solving: Strong aptitude for identifying delivery risks and implementing solutions. Personal Profile
-Resilient & Adaptable: Thrives in demanding environments and responds constructively to new ideas.
-Customer-Centric: Approachable, dependable, and focused on delivering quality results.
-Collaborative: A dedicated team player who supports both internal colleagues and external stakeholders.
-Proactive: Willing to positively challenge the status quo to drive improvement