Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business-critical communications and infrastructure services worldwide.
This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.
The Role
As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.
Key Responsibilities
* Monitor and support live production systems within a 24/7 duty rota
* Respond to incidents, alarms and service degradations in line with SLAs
* Perform fault diagnosis, root cause analysis and incident reporting
* Support LAN, MAN and campus network environments
* Assist with security monitoring, threat detection and remediation activities
* Coordinate and communicate effectively during major incidents
* Carry out routine operational tasks, system checks and maintenance
* Contribute to continuous service and process improvement initiatives
Skills & Experience
* CCNA or equivalent networking certification
* Strong experience across LAN, MAN/Campus Networking environments
* Solid understanding of BGP, MPLS, VPLS and VPN technologies
* Experience with Software Defined Networking (VMware NSX) and SD-WAN
* Exposure to security systems, including IDS/IPS administration
* Windows infrastructure expertise including Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
* Virtualisation experience with VMware vSphere, ESXi and VMware Cloud Foundation
* Knowledge of VoIP platforms (Asterisk)
* Experience with SIEM and monitoring tools, including System Centre Suite and Splunk Enterprise / ES / ITSI
* Familiarity with telemetry and observability tools such as OpenTelemetry and Telegraf
* Linux administration, including security patching and system hardening
* Automation and scripting skills using PowerShell, Ansible and GitLab
* Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
* Strong troubleshooting mindset with the ability to remain calm under pressure
What’s on Offer
* Opportunity to work within a globally distributed, mission-critical environment
* Exposure to cutting-edge networking, cloud and security technologies
* Structured shift patterns with clear operational ownership
* Ongoing training and career development opportunities
* Competitive salary and benefits package
If you’re a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we’d love to hear from you.