Position
Area Operations Controller (Office-based / Hybrid)
Job Information
Location: Belfast, Antrim, United Kingdom
Company: JR UK
Client / Employer: G4S Northern Ireland
Job reference: 7a69fa4ecc934c7e88a5cb01f86b082c
Posting date: 21 May 2026
Salary: £28,000 per year
Hours: Full Time
Shift Pattern: 4 on 4 off
Responsibilities
* Schedule staff and manage administration duties for a regional area
* Maintain holistic overview of regional scheduling and support operational area
* Act as overall support function for operational area; manage shift, absence, and coverage
* Maintain scheduling of all employees, ensuring delivery of contractual & temporary hours, holiday planning, absence management, and swift resolution of unplanned absence
* Conduct call book with sites and provide administrative support with scheduling databases
* Update information for joiners, induction training, rosters, leavers, absence
* Provide support and advice to security officers during working hours
* Deliver financial control by producing cost‑effective employee work patterns and accurate reports
* Ensure schedule delivers customer requirements, budgeted revenue and margin
* Support administrative team in managing workforce queries and making outbound calls to fill shifts
* Respond to last‑minute scheduling changes; reactively and proactively work with Ops Support Manager and wider operations
* Ensure compliance with legal and internal requirements including SIA, working time directive, scheduling & procurement
* Demonstrate teamwork across departments to share best practice
* Perform other activities as reasonably required
Qualifications & Experience
* Experience with office technology & software (Microsoft, clerical and administrative procedures)
* High level of tact & integrity; confidentiality handling
* Ability to work on own initiative and influence contacts
* Confident, well presented with excellent attention to detail
* Adaptability to demanding, busy environments; manage complex situations
* Flexibility and problem‑solving skills
* Fluent in written & spoken English
* Previous scheduling experience
* Good numerical reasoning
* Experience with workforce management / T&A systems
* Commercial awareness and stakeholder engagement
* 5 years checkable work history
* Unrestricted right to work in the UK/EU
* Ability to analyse & interpret data
Benefits
* 5.6 weeks paid holiday (8 in lieu of bank holidays)
* Workplace pension scheme
* Life assurance benefit
* Financial support for SIA licence & renewal
* Contributory healthcare scheme
* Eyecare vouchers
* Employee discount schemes
* Progression, training & development opportunities
* Refer a friend scheme
EEO Statement
G4S Secure Solutions is committed to equality of opportunity and an inclusive recruitment process.
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