Overview
Freight Coordinator role at NorthLink Ferries, Orkney (Stromness). Permanent, full-time position (35 hours) with a shift pattern across a 6 day week, 8am – 6pm, and a 1 in 3 weekend call out. Salary: £31,195 plus benefits.
Serco is seeking a Freight Coordinator to join the NorthLink Ferries team in Orkney. This is an opportunity to lead and support our freight and operational teams, playing a key role in one of Transport's flagship contracts. The successful candidate will be instrumental in ensuring the safe and efficient delivery of a vital lifeline ferry service from the Scottish mainland to the Northern Isles. The role aims to meet operational, service, quality, and health and safety targets, upholding high service standards. This position involves leadership responsibilities within a team essential to the community it serves.
What You Will Do / Responsibilities
* Delivers customer service to internal and external customers in support of the NorthLink Ferries Freight and Livestock function.
* Make informed decisions in support of day-to-day service delivery.
* Manage day-to-day delivery of the NorthLink Ferries Freight operation across sites in Aberdeen, Orkney (Hatston and Stromness), Caithness (Scrabster) and Shetland (Lerwick), identifying customer demand and aligning service delivery accordingly.
* Effectively schedule Freight timetables, including ad-hoc amendments for additional demand, weather disruption or operational requirements.
* Regularly analyse and report on industry trends to inform budget and forecasting; perform in-depth analysis of the freight market in Orkney and Shetland, including weekly business challenges.
* Oversee maintenance of relevant equipment, facilities and systems at each port, liaising with key suppliers and monitoring performance.
* Foster and maintain relationships with key Freight and Livestock stakeholders, providing a trusted point of contact.
* Manage key customers’ advance bookings including daily prioritisation of trailers for all customers based on time sensitivity.
* Review damage reports, assess incidents, and interact with customers, sub-contractors and insurers as required.
* Provide support for Stevedores in all booking/cargo aspects including provisions and training. Attend and review quarterly Stevedore Contract Management Meetings.
What You Will Need To Do The Role / Qualifications
* Educated to Degree Level, or willing to work towards a Degree in a relevant discipline.
* Computer literate, proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
* Previous customer service experience.
* Understanding of Continuous Improvement and operational excellence; willing to undertake yellow belt training (Serco Operational Excellence Programme).
* Understanding of the Business and unique operating environment.
What We Offer / Compensation and Benefits
* Competitive salary with annual reviews.
* Generous pension scheme (up to 6% contributory).
* Serco ShareSave Scheme with option to purchase Serco shares at a discounted rate.
* Unrivalled training and mentoring with access to a large library of internal courses and support for formal qualifications and apprenticeships.
* Holistic wellbeing support including 24/7 Employee Assistance Programme, healthline, wellbeing app and healthcare cash plans.
* Exclusive discounts across around 1,000 retailers.
* Employee networks and a paid volunteering day each year, plus support for charitable giving through payroll giving.
About Serco
Serco is a global provider delivering essential public services in defence, transport, justice, immigration, healthcare and citizen services. We are committed to diversity, inclusion and belonging, with active employee networks and a hybrid work structure in many areas. We are Disability Confident Leader employers and an inclusive employer committed to reasonable adjustments at interview and throughout employment.
Apply
Please click the apply button to complete your application. We encourage prompt applications as closing dates may move forward if a large volume is received. We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview. For help with your application, contact 0345 010 4000. We support fair access to employment for those with unspent criminal convictions under the Ban the Box pledge.
Seniorities / Employment Type / Job Function / Industries
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: IT Services and IT Consulting
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