Job Overview
Permanent, office based role (Monday to Friday) – Aftersales Coordinator for our Spare Parts team in Poole.
Salary: £27,000 – £30,000 per annum, depending on experience.
Responsibilities
* Handle customer enquiries for spare parts in a timely and professional manner.
* Prepare, issue and track quotations through to order, invoicing and completion.
* Liaise with internal teams to ensure parts availability and smooth order fulfilment.
* Coordinate delivery schedules across customers, suppliers and internal departments.
* Produce regular reports on enquiries, sales activity and performance against targets.
* Support outbound activity and conversion goals to drive aftersales revenue.
* Proactively follow up quotations via outbound contact to improve conversion rates.
* Promote relevant product upgrades, services and special offers.
* Maintain regular contact with customers to assess stock levels and future requirements.
Qualifications & Skills
* Strong relationship builder and confident communicator with strong telephone manner.
* Familiarity with inventory management software or ERP systems (ideal but not essential).
* Strong organisational and administrative skills.
* Excellent attention to detail and strong problem‑solving skills.
Benefits
* Full technical training.
* 25 days holiday plus bank holidays.
* Free parking.
* Modern offices and facilities.
* Company pension scheme.
* Private medical and critical illness cover.
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