Shift Pattern
Stockton 9am-5pm Monday to Friday
Pay
£26,000.00-£26,500.00 per year
Job Description
Responsible for organising and coordinating a team of domiciliary carers within a given geographical area ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.
Responsibilities
* Compiling rotas for care workers
* Assigning care workers to customers, whilst working within our standards
* Understanding, organising and recording the availability of all new care workers
* Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
* Managing customer visits and arranging reviews and quality checks
* Accepting, allocating and processing referrals for new care packages
* Accepting and processing changes and amendments to existing care packages
* Monitoring quality through ECM records and weekly KPI reports
* To maintain a safe working environment for yourself and those around you by following company Health and Safety and other related policies at all times.
* To assess, report and record any hazards and risks which may affect the health and safety of yourself and those around you.
* To lead by example by promoting and encouraging staff to follow company policies and procedures.
Skills and Qualities
As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi task, prioritise, organise and work well under tight deadlines and pressure.
Experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.
* Strong I.T. skills
* Excellent communication and customer service skills
* Experience of managing a busy work load
* Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
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