Job Description:
Administrator/Receptionist
London Euston Bupa Health Clinic, London NW1 2PL
Fixed Term - Full time, 40 hours a week. Monday to Friday across shifts between 07:00-18:00 (with occasional Saturdays)
£30,500 per annum plus excellent benefits
We make health happen:
At our London Euston Bupa Health Clinic we offer a range of services to include; Mammograms, Physio and Musculoskeletal appointments to name a few. Our services and treatments are available to everyone – not just those with health insurance.
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
You’ll help us make health happen by:
You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include;
1. Undertake duties in accordance with departmental policies and procedures
2. To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
3. Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
4. Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
5. Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
6. Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
7. Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
8. Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
9. Implement manual procedures during computer downtime and transfer information when system is reinstated.
10. Make follow-up bookings for patient after the appointment.
11. Assist patient with booking further tests or consultations
Key Skills / Qualifications needed for this role:
12. Excellent communication (Written and Verbal)
13. Deliver an outstanding Customer Service each and every time
14. Good knowledge of excel and word
15. Well organised, reliable and have a proactive attitude
16. Knowledge of Medical Terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
17. 25 days holiday per year, pro rata to your contract.
18. Access to a range of services to support your physical and mental wellbeing
19. Fixed term benefits allowance
20. Access to our confidential employee assistance
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.