At CGI, we deliver high-impact digital services that transform how organisations engage with their customers. As a Dynamics CRM/CE Functional Consultant, you'll play a key role in shaping user‑centred solutions that meet real client needs, working closely with delivery teams to turn complex requirements into intuitive, high‑quality services. You'll be trusted to take ownership, contribute ideas and influence outcomes, while being supported by experienced colleagues in a collaborative environment that values continuous improvement, innovation and shared success. In this role, you will work closely with clients, product owners and solution architects to analyse requirements and shape Dynamics 365 CRM/CE solutions that deliver real value. You'll guide delivery teams through configuration and change, ensuring solutions are aligned to user needs, accessibility standards and Agile best practice. You will actively contribute throughout the delivery lifecycle, influencing quality from the earliest stages and supporting continuous improvement across tools, practices and documentation. Supported by a collaborative, multi‑disciplinary team, you'll have the autonomy to make informed decisions while helping teams deliver reliable, accessible and user‑focused services.
Key Responsibilities
* Analyse client requirements and translate them into effective Dynamics 365 solutions
* Provide expert advice to support optimal use of CRM/CE platforms
* Guide delivery teams through configuration and deployment of CRM/CE changes
* Collaborate with engineers, DevSecOps and QA to embed quality throughout delivery
* Support continuous improvement of engineering practices, tools and documentation
* Ensure solutions meet accessibility standards such as WCAG 2.2 AA
* Actively participate in Agile ceremonies, including sprint planning and retrospectives
* Communicate clearly with both technical and non‑technical stakeholders
Qualifications
* Strong functional expertise in Dynamics 365
* Deep knowledge of Dynamics 365 Business Central functionality and business process integration
* Strong experience with Dynamics 365 Customer Engagement (CE) and Field Service
* Experience working with Dataverse tables (virtual tables desirable)
* Hands‑on experience with the Power Platform, including model‑driven Power Apps
* Experience with Power Automate, Power Fx and Power Pages (Portals)
* Proficiency in Liquid, HTML, CSS and JavaScript
* Experience creating and modifying plugins, workflows and custom APIs using C#
* Experience using XRM ToolBox and solution layering
* Proven experience working effectively within Agile delivery squads
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because … We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. Our leaders care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons.
Location & Work Arrangement
This role is hybrid with 2/3 days a week working on CGI sites primarily in Nottingham, with occasional expensed travel to another client site in Swansea.
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