Contract covering all shift patterns including 12-hour shifts (days and nights), weekends, and bank holidays.
* Part-time
* Flexible working
* Other
Job ref: 262-A-25-7108950
Employer: North Cumbria Integrated Care NHS Foundation Trust
Employer type: NHS
Site: West Cumberland Hospital
Town: Whitehaven
Salary: £24,169 Per Annum Pro Rata
Salary period: Yearly
Closing date: 22/04/2025 23:59
Employer heading
NHS AfC: Band 2
Job overview
This role involves working as a Security and Emergency Operator, Band 2.
The West Cumberland Hospital Service Desk, Reception Services, and Security Office are vital parts of the Trust’s Facilities Department.
The post holder will support staffing the Security Office, handling security and emergency response tasks, including answering emergency/cardiac telephones, reviewing CCTV footage, and communicating via bleep and radio systems.
Effective operation of the site Service Desk and related systems, logging all service requests, and professional communication with Estates & Facilities staff are essential.
Providing front-line reception services at various hospital locations as required.
Main duties of the job
Working mainly as part of a team, the post holder may work independently at times, using initiative appropriately.
The duties are flexible and subject to review by line management to meet service needs, with responsibilities adjusted as necessary to maintain standards during transitions.
Working for our organisation
At NCIC, we aim to deliver outstanding healthcare to North Cumbria, creating a centre of excellence in rural and remote healthcare, providing a wide range of community and acute services.
Our five key principles focus on safe, high-quality care, positive patient experiences, a great workplace, financial management, and sustainability efforts, including supporting a diverse and inclusive workforce and working towards becoming the greenest region in England by 2030.
Detailed job description and main responsibilities
Please see the attached job description and person specification for detailed information on role requirements and criteria.
Note: Due to UK immigration policy changes, applicants requiring a Health and Care Visa or Skilled Worker Visa must verify their eligibility before applying. Ineligible applicants will not be considered.
Applicants under the Disability Confident Scheme or Armed Forces Covenant who meet all essential criteria are guaranteed an interview.
Relocation assistance may be available for eligible applicants moving to the region.
Ensure all essential criteria are documented in your application.
Early application is advised as posts may close before the deadline if sufficient responses are received.
Important Information
Shortlisted candidates will be notified via email to select an interview time through their Trac account, typically within two weeks of the closing date.
For Hotmail or firewall-restricted accounts, check junk mail regularly.
Disclosure and Barring Service (DBS):
Changes mean youth cautions, reprimands, and final warnings are no longer automatically disclosed, and the multiple conviction rule has been removed, requiring careful disclosure of criminal records.
Confidential advice can be sought from Nacro or Unlock regarding criminal record disclosures.
The cost of DBS checks will increase from 2 December: Standard DBS (£21.50), Enhanced DBS (£49.50), with costs deducted from salary as specified.
The Trust is committed to safeguarding and will require a criminal record check for certain roles, with costs borne by the applicant.
Benefits include a lease car option, holiday entitlement rising to 33 days, flexible working, development opportunities, NHS pension, retail discounts, and Employee Assistance Programme.
Person specification
Qualifications
* English Grades A-C
Desirable criteria
* Customer Service Training
* Basic IT qualification
Experience and Knowledge
* Knowledge of helpdesks, customer service, and reception services
Desirable criteria
* Experience in a busy office or security environment
Skills and Aptitudes
* Friendly, professional customer interaction
* High customer awareness
* Keyboard skills
* Confident telephone manner
* Work prioritisation and listening skills
Personal Circumstances
* Effective communication
* Reliability and flexibility
* Organisational skills
* Teamwork and ability to work under pressure
Employer certification / accreditation badges
Applicant requirements
The role involves access to vulnerable people and is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). A criminal records check via the DBS will be required.
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