Job Title: Service Advisor- (Ballyclare)
Location: Ballyclare
Hours of Work: Mon – Fri 08:30 to 5:00pm with one late night per week to 9pm and Saturdays from 8am to 1pm on a Rota basis so flexibility is required.
Salary and Benefits: Salary dependent on experience
Employment Type: Permanent
The Right Client: Nominate Recruitment are thrilled to be partnering with a successful provider of heavy commercial vehicles in Northern Ireland. They are currently seeking a Service Advisor to join their office based in Ballyclare.
The Right Role:
1. Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
2. Generating, amending and updating service schedules and sending reminders.
3. Vehicle and customer database management.
4. Booking PSV appointments.
5. Issuing workshop job cards and monitoring progress of vehicles in the workshop.
6. Processing and closing out workshop job cards and assisting with invoicing.
7. Making outbound sales and customer care calls and managing key customer relationships.
8. Creating maintenance contract quotes and selling maintenance contracts.
The Right Fit:
1. Be educated to GCSE standard or equivalent, including Maths and English.
2. Possess extremely strong administration skills.
3. Possess excellent organisational skills and the ability to adapt to changing circumstances.
4. Possess the ability to communicate effectively at all levels, both verbally and written, and both internally and externally.
5. Possess the ability to structure workload in an efficient manner.
6. Full clean driving licence.
Desired Criteria:
1. Relevant service reception experience or experience of working within a franchised car/heavy vehicle dealership would be desirable.
2. Although not essential, some existing mechanical knowledge would be advantageous.
Skills:
Vehicle Repair, Service Advisor, Customer Service
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