AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for a Business Analyst for a 12 Month Day Rate Contract based in London/Edinburgh (hybrid). NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. Join us as a Business Analyst As a Business Analyst withing unsecured lending, you will own and develop the customer journey, identify gaps, and deliver improvements. You will be a hands-on problem solver with curiosity, drive, and the ability to shape rather than follow. Originally a regulatory-focused position, this role has evolved into one centred on customer journey development including understanding, designing, and improving end-to-end customer experiences. The focus is shifting away from documentation and regulatory admin work (e.g., RAID logs) and toward proactive journey improvement and customer impact. What you'll do: Map and analyse customer journeys to identify pain points.Design and deliver improved journeys and solutions for customers.Collaborate across teams (Lending, Regulatory Affairs, Fraud, Wealth) to align journeys with evolving regulations (notably the Consumer Credit Act 1974 Reform).Support early-stage regulatory consultation and help shape implementation.Engage stakeholders and set up governance and process mapping. The skills you'll need: Background in Financial Services, ideally in Retail Banking or Lending.Strong understanding of customer journeys and ability to translate insights into action.Proactive, solution-focused mindset, able to challenge and influence, not just execute.Experience with FCA/GDPR or regulatory programmes desirable but not essential.Comfortable working in a hybrid waterfall/agile Next steps With an inclusive culture, excellent learning and development, and focus on well being, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive. We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.