Job Summary:
We are seeking a dynamic Senior Product Manager to lead the development and growth of our Identity Verification solutions. This role requires a strategic thinker and customer-focused innovator who can drive product strategy, roadmap planning, and execution, ensuring our solutions meet the evolving needs of our clients in a digital-first economy. Partnering with cross-functional teams, the Senior Product Manager will help accelerate the adoption of Entrust’s identity verification products across geographies, including financial services and their sub-verticals.
Key Responsibilities:
Product Strategy & Roadmap Development:
* Define a market-driven product vision aligned with organizational goals.
* Own and maintain the product roadmap, taking industry trends, customer feedback, and business objectives into account.
* Identify unique opportunities to innovate in the identity verification space while ensuring regulatory compliance and scalability across diverse industries.
Customer Research & Insights:
* Analyze and deeply understand customer needs in identity verification workflows, including KYC processes, AML and risk reduction methods.
* Collaborate with sales and client engagement teams to synthesize client feedback, translating insights into impactful product decisions.
Cross-Functional Collaboration:
* Work closely with engineering, user experience design, marketing, and operations teams to ensure timely delivery of high-quality solutions.
* Partner with business development and sales teams to identify go-to-market strategies and optimize product positioning.
Product Performance Monitoring:
* Continuously monitor product adoption, competitive performance, and customer satisfaction metrics.
* Define KPIs and metrics for product success, offering regular updates to leadership.
Leadership & Stakeholder Management:
* Drive engagement with internal stakeholders (executive teams, engineering, marketing teams) and external stakeholders (customers, partners, regulatory bodies) to ensure smooth development cycles and market readiness.
* Mentor junior product managers or team members as necessary.
Qualifications:
Education:
* Bachelor’s degree required; MBA or advanced degree preferred in business, technology, or related field.
Experience:
* 8+ years of product management experience, preferably in identity verification, cybersecurity, or related industries.
* Demonstrated success in leading SaaS product launches and lifecycle management.
* Strong familiarity with identity verification concepts including KYC/AML technologies, and compliance frameworks, digital identities, biometrics, document authentication.
Skills:
* Strategic thinker with proven ability to dive into technical details while keeping long-term goals in mind.
* Exceptional communication skills to convey vision and roadmap to internal and external teams.
* Proficiency in Agile product development methodologies.
* Strong analytical skills and experience with data-driven decision-making.
Core Competencies:
* Customer Focus: Passionate about understanding customer problems and innovating to deliver impactful solutions.
* Technical Aptitude: Ability to grasp emerging identity verification technologies and translate them into product innovations.
* Execution Excellence: Results-driven mindset, able to ensure product deliverables meet deadlines and business goals.
* Leadership: Empower cross-functional teams by driving alignment and clarity on product goals.
Preferred Qualifications:
* Previous experience within the identity management, verification, or adjacent industries.
* Familiarity with global regulations around identity verification (e.g., eIDAS, NIST, AML/KYC compliance).
* Fluency in Spanish language is preferred
Please note this is a hybrid role with 3 days in our London office