Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service advisor

Burton
Marshalls plc
Customer service advisor
€40,000 - €60,000 a year
Posted: 5 June
Offer description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Customer Service Advisor
Burton-On-Trent, DE14 3HD
Monday - Friday 36.5 hours per week
Rotating shift pattern - 8am - 4pm and 9am - 5pm (early finish on a Friday)
Starting Salary £23,977 (rising annually & with development)

At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people's growth. We're part of Marshalls plc - the UK's leading manufacturer of hard landscaping, building and roofing products. Our combined legacy and reputation have never been stronger!

We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Burton on Trent Site. This is a full-time, office-based role (five days per week). You will have the option of hybrid working after your six-month settling-in period.

What you'll be doing:

* Building strong customer relationships and ensuring complete customer satisfaction
* Managing your customer caseload and working closely with our sales team to provide a seamless service
* Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
* Proactively identifying solutions and anticipating customer needs
* Championing new ideas and driving continuous improvement in our service


You'll be a natural communicator with a talent for problem-solving. You'll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you'll be passionate about providing outstanding customer service.

This is an office-based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you'll be assisting customers by phone and email.

What skills will you need?

* Excellent telephone manner and experience in a customer service role
* Strong verbal and written communication skills
* A real passion for providing an excellent customer experience
* Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
* Ability to develop great relationships with both external and internal customers
* Excellent workload management and prioritisation
* A real passion for providing an excellent customer experience
* 36.5 hours Monday - Friday with an early finish on a Friday
* 26 Holidays + bank holidays
* Free onsite parking
* Company Pension up to 15%
* Employee Discount programme
* Refer a friend scheme
* Employee Assistance programme - Financial, Physical and Mental Wellbeing support


More about Marley and Marshalls
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website: www.marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace. You're unique and we want you to bring every part of who you are to work, every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it's the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you're valued for the contribution you make, and where you can grow and develop by being entirely yourself!

#INDHP


Seniority level

* Seniority level

Associate


Employment type

* Employment type

Full-time


Job function

* Job function

Customer Service
* Industries

Technology, Information and Internet

Referrals increase your chances of interviewing at Marshalls plc by 2x

Get notified about new Customer Service Advisor jobs in Burton Upon Trent, England, United Kingdom.


Marcus by Goldman Sachs, Customer Support Agent, Birmingham

West Midlands, England, United Kingdom 3 days ago

Nottingham, England, United Kingdom 3 days ago

Derby, England, United Kingdom 2 months ago

Burton Upon Trent, England, United Kingdom 3 days ago


Customer Service Advisor - Energy (Leicester)

Leicester, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Burton Upon Trent, England, United Kingdom 1 week ago

Derby, England, United Kingdom 5 days ago

Castle Donington, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 1 week ago


Distribution Customer Service Representative

Castle Donington, England, United Kingdom 3 weeks ago

Derby, England, United Kingdom 5 days ago

Castle Donington, England, United Kingdom 1 week ago


Marcus by Goldman Sachs, Complaints Specialist, Birmingham

West Midlands, England, United Kingdom 3 days ago

Walsall, England, United Kingdom 1 week ago

Newbold, England, United Kingdom 3 days ago

Castle Donington, England, United Kingdom 5 days ago

Walsall, England, United Kingdom 2 days ago

West Midlands, England, United Kingdom 2 days ago

Walsall, England, United Kingdom 2 days ago

Nottingham, England, United Kingdom 6 days ago

Whitwick, England, United Kingdom 1 week ago

Nuneaton, England, United Kingdom 3 days ago

Cheadle, England, United Kingdom 1 week ago

Strelley, England, United Kingdom 5 days ago

Willenhall, England, United Kingdom 2 weeks ago

Nuneaton, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 2 days ago

Loughborough, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer service advisor - uncapped commission
Frodsham
EE
Customer service advisor
Similar job
Customer service advisor - uncapped commission
Runcorn
EE
Customer service advisor
Similar job
Customer service advisor - uncapped commission
Northwich
EE
Customer service advisor
See more jobs
Similar jobs
Service jobs in Burton
jobs Burton
jobs Cheshire
jobs England
Home > Jobs > Service jobs > Customer service advisor jobs > Customer service advisor jobs in Burton > Customer Service Advisor

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save