CUSTOMER SERVICE ADVISOR
We are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading.
ROLE: Customer Service Advisor
JOB TYPE: 3 months with extension likely
LOCATION: Reading
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE:
* You will support the already customers ranging from both inbound and outbound telephony.
* You will support the already customers via email and website communications.
* You will check outbound/inbound customer letters.
* Data entry.
* Telephony experience is essential for this role.
THE SUCCESSFUL CANDIDATE:
* Must be comfortable handling high volume of calls daily.
* Possess excellent customer service skills.
* Knowledge of utilities is desirable, although training will be provided.
* Good IT Skills.
* Ability to stay calm under pressure.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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