Receptionist (0140-25) - Derby, DE22 1GBAbout the UniversityWe have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.About the College/DepartmentOur Campus Life and Student Living department is responsible for essential services that significantly impact the student experience. Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement. Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.Whichever team you become a part of; student experience is our focus!Our reception team are key to the University's success. Generally being the first interaction customers and visitors will have with us, the service they receive from you and the team will shape their experience. About the RoleBased primarily at our Chesterfield Campus, St Helena, you will be the first point of contact for all visitors, providing a welcoming environment and delivering an excellent standard of customer service at all times.This is a full time position, 37 hours per week. The hours of work are between 8am and 6pm; Monday to Friday; and will be further discussed at interview.In this role, you will ensure all enquiries are handled efficiently and to a high standard, support the smooth running of reception services, and promote a safe and secure environment through your conduct and vigilance. Working closely with the Security Team, you will contribute to front-of-house safety services and play a key role in maintaining the university’s professional profile.You will provide administrative support, assist with visitor and key management systems, and take on additional responsibilities such as first-aid cover and fire coordination as and when required. Flexibility is essential, as occasional evening and weekend work may be required to meet business needs.This is an exciting opportunity to be part of a dynamic team, where your professionalism, communication skills, and commitment to excellent service will make a positive impact on the experience of all university visitors and staff.About YouThe ideal candidate will be a professional individual with a proven background in delivering excellent customer service within a busy environment. You will be proactive, approachable, and able to take ownership of the customer experience, ensuring all interactions leave a positive and lasting impression.Highly organised and adaptable, you will demonstrate the ability to multi-task effectively, remain calm under pressure, and handle challenging situations with professionalism and empathy. With strong interpersonal and communication skills, both written and verbal, you will be able to build positive relationships with colleagues, visitors, and stakeholders alike.Competent in Microsoft Office applications and attentive to detail, the ideal candidate will combine technical proficiency with excellent literacy and numeracy skills. Above all, you will embody the university’s values, bringing enthusiasm, reliability, and a commitment to creating a welcoming and secure environment for all.BenefitsGenerous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)Local Government Pension SchemeSuite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance ProgrammeAccess to a variety of staff discounts at high street retailersDiscounted onsite gymCycle to Work schemeA flexible working environmentA commitment to personal and professional developmentKey ContactFor further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk.For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.ukImportant InformationThe University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.Please visit our website for more information.The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.Please find our Safeguarding pages including our Safeguarding Policy here. Closing Date: 12 Oct 2025 Area: Operational Support Salary: £25,802 to £26,582 per annum (for exceptional performers, there is scope for further progression up to £30,569 per annum).