Location: Head Office with travel across Nouvita’s Adult Social Care and Talking Therapy services Hours: 37.5 hours per week Salary: £32,000 – £37,000 per annum (depending on experience) benefits Requirements: Access to a car & valid driving licence Are you passionate about driving excellence in care and safeguarding standards? We’re looking for a Safeguarding and Quality Officer to play a key role in supporting the delivery of safe, high-quality care across Nouvita’s Adult Social Care and Talking Therapy services. In this pivotal role, you’ll ensure compliance with safeguarding, quality, and regulatory standards; contribute to continuous improvement; and promote a culture that prioritises safety, transparency, and learning. Reporting to the Head of Residential Care, this role will focus on embedding safeguarding best practice, leading quality reviews and audits, and supporting the development of effective systems for assurance and improvement. What You’ll Do: Conduct proportionate and evidence-based quality audits in line with CQC regulations and Nouvita’s internal frameworks. Support services to implement improvement plans, ensuring timely follow-up and escalation where necessary. Analyse performance data, incidents, complaints, and feedback to identify trends and drive improvements. Contribute to the development and review of quality-related policies, procedures, and tools. Produce concise and clear reports for internal governance meetings, highlighting risks, outcomes, and recommendations. Safeguarding Act as a key point of contact for safeguarding matters, supporting services in the identification, escalation, and management of safeguarding concerns. Undertake information gathering to support safeguarding enquiries, ensuring robust and person-centred practice in line with “Making Safeguarding Personal” principles. Provide advice and guidance on safeguarding legislation, policy, and procedures, ensuring that learning from incidents is embedded across services. Risk and Governance Support the effective implementation of risk management frameworks across services. Contribute to the review and learning from serious incidents, complaints, and safeguarding alerts. Engagement, Training, and Support Deliver or assist in the delivery of safeguarding and quality workshops, briefings, and reflective learning sessions. Build positive relationships with internal and external stakeholders, promoting trust and collaboration. Your Experience Minimum of 4–5 years’ experience in adult social care, working with individuals with mental health needs, learning disabilities and/or autism. Proven experience in safeguarding, quality assurance, or compliance roles within health or social care. Experience in conducting audits, reviews, or investigations. Experience working in multi-disciplinary teams and liaising with regulatory bodies such as the CQC. Experience in developing and implementing service improvement or action plans. Qualifications Minimum Level 4 qualification in a relevant field (e.g. Quality, Safeguarding, Health & Social Care, or Audit). Evidence of continuing professional development. GCSEs (Grade 4 or above) or equivalent in Maths and English. Knowledge and Skills Strong understanding of the Care Act 2014, CQC Fundamental Standards, Mental Capacity Act, and safeguarding frameworks. Confident IT skills, including the use of Microsoft Office and audit systems. Apply now and start your career with Nouvita. Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire and Bedfordshire. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers. Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: careers@nouvita.co.uk