We are recruiting for Customer Service Advisors to earn up to £12.25 per hour with OTE available. The role involves supporting customers mainly via web chat, arranging call-backs when needed, and assisting with mobile, broadband, and connected tech products.
Customer Service Advisor benefits:
* Employee-Owned Trust, which means employees become shareholders, which results in a tax-free bonus each June (must have worked Jan-Dec, the previous year to qualify)
* 50% discount on EE contracts and 30% for five nominated friends and family
* Cycle to Work scheme after one years’ service
* Frequent team and individual incentives
Training is included to prepare you for this role
Customer Service Advisor role:
We are an outsourcing contact centre provider. We will primarily be recruiting for the A British mobile network operator and internet service provider account.
Roles vary between ‘New Sales’ and ‘Retention & Upgrades’ but both will involve targeted sales.
Initial contact from customers will be instigated via web chat. If the sale can’t be made via Web chat, Agents will be required to respond and book timely calls with customers. 90% of the work is done over web chat and 10% via call backs.
Products covered include phones, tablets, watches, laptops and broadband.
Customer Service Advisor pay:
£12.25 per hour with OTE available