Sales and Service Manager Location: Stratford upon Avon area Salary: £38,000 per annum + 3% performance bonus + Quality Performance Indicators Contract Type: Full-Time, Permanent Hours: Monday–Friday 09:00–17:00, Saturday 09:00–13:00 (on rotation)The Sales and Service Manager plays a pivotal, hands-on managerial role, directly engaging with customers at the intersection of eCommerce, technical service, and consultative selling. Reporting to the CEO, this role is responsible for ensuring seamless, informed, and conversion-driven customer journeys both online and in-person. The manager actively oversees the management of inbound leads, provides expert vehicle-related guidance, coordinates workshop jobs, and supports customers throughout every stage of the sales and service process. This role is essential to the success of our evolving hybrid sales model, where digital tools (WooCommerce, ZOHO CRM, ZOHO Books, ZOHO Bookings) are integrated with personalised service to deliver an exceptional customer experience. As the Sales and Service Manager, you will take charge of overseeing and refining the potential customers' journey through the sales pipeline, ensuring their transformation into loyal clients. Your expertise in hands-on sales pipeline management will be crucial for driving the business's success through effective lead handling and customer service. Key Responsibilities: Develop and maintain ...