We are seeking a friendly, organised, and proactive Receptionist/Team Administrator to join our dedicated team supporting the Children, Families and All Age Neurodiversity (CFAAN) services. Based at the Child Development Centre at St Mark's Hospital, you will play a vital role in ensuring a welcoming environment and smooth administrative operations for children, families, and professionals.
Our core working hours are Monday to Friday 9:00 - 17:00 but we can offer flexibility around this.
Main duties of the job
* Front-of-House Service: Be the first point of contact for patients, families, staff, and partner organisations, providing a warm and professional welcome.
* Reception& Communication: Manage reception areas, greet and assist patients, handle telephone and email enquiries, and support visitors in navigating the building.
* Administrative Support: Schedule and manage patient appointments, maintain electronic records (RIO), upload documents, process mail, and assist clinical teams with admin tasks.
* Information& Records Management: Ensure accurate data entry, maintain filing systems, update patient demographics, and adhere to Trust policies.
* Supplies& Facilities: Monitor and maintain stock levels of stationery, clinical resources, and service-user supplies; ensure reception and clinical areas are clean, safe, and well-equipped.
* Team Support: Provide admin support to colleagues, contribute to audits and service improvements, and act as a reliable information resource.
* Customer Care & Problem Solving: Communicate effectively in challenging situations, manage complaints professionally, and uphold Trust values in all interactions.
* Training& Development: Complete mandatory training and engage in ongoing professional development.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
* Flexible working options to support work-life balance
* 27 days' annual leave rising with service + opportunity to buy and sell
* Excellent learning and career development opportunities
* 'Cycle to Work' and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
Job responsibilities
The must have's for this role:
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* Confidence using IT systems, including electronic patient records
* A team player with a proactive and flexible approach
* Experience in a reception or administrative role (preferably in a healthcare setting)
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Gemma West on 07789741450 or email:gemma.west@berkshire.nhs.uk who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.
Person Specification
Education/Qualifications/Training
* Evidence of good standard of education, having GCSE/O'level or equivalent in English Language and Maths
Previous Experience
* Previous knowledge and experience of working in an office and/or customer care environment
* Experience in secretarial / administrative work, undertaking a full range of administrative duties, including minute-taking.
* Experience in reception work
* Experience of NHS working
* Experience of supervision of junior staff
Knowledge, Skills & Abilities
* Intermediate keyboard skills and the ability to communicate through IT, using packages such as Word, Outlook and Excel
* Knowledge and experience of using a variety of software programmes/packages.
* Advanced Telephone communication skills
* Good Command of the English Language
* Intermediate Database entry skills
* Ability to maintain confidentiality
* Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload.
* Ability to work flexibly as part of a team.
* Good time management and prioritisation skills.
* Ability to empathise, be supportive and sensitive to the needs of others.
* Ability to use a practical problem solving approach in everyday situations.
* Good interpersonal skills allowing the post holder to work constructively with colleagues, in a team and also independently.
* Demonstrates understanding of what this role encompasses, i.e. children's therapies; speech and language therapy, occupational therapy, physiotherapy
* Able to act as an advocate for CYPIT service
Additional Requirements
* Able to travel to multiple sites across East Berkshire area
* Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Berkshire Healthcare Foundation Trust
Address
CYPIT East Berkshire, St. Mark's Hospital
£26,240 to £27,928 a yearper annum ( Incl of HCAS)
Contract
Permanent
Working pattern
Full-time
Reference number
371-CFS607-A
Job locations
CYPIT East Berkshire, St. Mark's Hospital
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