Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Position Summary
The Technical Support Specialist manages communication between assigned technical groups and project management staff.
Essential Duties and Responsibilities
* Technical Communication: Review emails from project management and work with lab staff to respond.
* Job Tracking: Review shipping status and due dates for incoming ICO jobs and coordinate with ICO Project Management.
* Monitor production summaries daily and provide status updates.
* Assist management in identifying and addressing issues early.
* Record upcoming projects in department tracking spreadsheets.
* Other duties: Assist with any other tasks as assigned, demonstrate company values, attend meetings, cross-train, and support other departments as needed.
Qualifications
* Bachelor's degree in Chemistry, Biology, or related field, or equivalent experience.
* Previous customer service experience.
* Proficiency with computers.
* Authorization to work in the United States without restriction or sponsorship.
Ideal Candidates Will Have
* Strong attention to detail.
* 1-3+ years of customer service experience.
* Proficiency with Microsoft Word, Outlook, Excel, etc.
* Professional communication skills.
Additional Information
Professional working proficiency in English is required. Pay rate: $20-22/hour. Eurofins offers full-time benefits including medical coverage, life and disability insurance, 401(k), paid holidays, and more. We support your career development and embrace diversity. Eurofins is an Equal Opportunity Employer.
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