Quintain Overview:
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe’s largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
This world-famous north west London neighbourhood was named one of the “best places to live in 2025” and will be the UK’s largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across several unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Job Purpose:
The Assistant Development Manager has full responsibility for the effective, compliant and efficient management of the buildings and developments within their portfolio. Acting as the lead on-site facilities management representative, the role is accountable for delivering a best-in-class building and facilities management service for residents, ensuring all assets are maintained safely, compliantly, and in a cost-effective manner.
The role operates with a high degree of autonomy, managing both planned and reactive maintenance, financial performance, contractor delivery, and statutory compliance across multiple developments. The Assistant Development Manager works collaboratively with the Estate Manager as a point of escalation, while maintaining full ownership of day-to-day operational delivery.
Key Accountabilities:
* Facilities Management Leadership: Take full accountability for the day-to-day facilities management of allocated developments, ensuring operational continuity, service excellence, and a consistently high standard of building presentation and performance.
* Planned & Reactive Maintenance Management: Oversee all planned preventative maintenance (PPM) and reactive works, ensuring works are prioritised, scheduled, and completed efficiently, with full compliance and auditability through the CAFM system (MRI Evolution).
* Health, Safety & Compliance: Maintain full ownership of statutory compliance across the portfolio, including fire safety, including fire and general risk assessments across Private, Housing Associations, and commercial units, insurance inspections, and life safety systems. Ensure all actions are tracked, managed, and closed out within required timeframes, in collaboration with the Estate Manager and CAFM Administrator.
* Financial Management & Budget Control: Manage financial control across the developments, including raising and approving purchase orders/invoices, monitoring reactive and planned spend, supporting budget management, and contributing to monthly financial reporting and variance analysis.
* Contractor & Supplier Management: Lead the management of contractors and service partners, including performance monitoring, issue resolution, scope development, and ensure delivery aligns with contractual and operational expectations.
* Asset Management & Lifecycle Planning: Support the ongoing maintenance and long-term performance of building assets by identifying trends, contributing to lifecycle planning, and informing asset investment decisions through operational insight.
* Defects & Mobilisation Management: Support the Estate Manager with the Defects Protocol in their allocated developments: including the identification, tracking, and resolution of building defects, and support the mobilisation of new developments, ensuring a smooth transition into operational management and embedding of FM processes.
* Stakeholder Management: Act as the primary FM point of contact for Resident Managers and internal stakeholders, coordinating operational activities, supporting building tours, and ensuring effective communication across all parties.
* Systems & Process Management: Maintain accurate records and documentation across all FM activities, utilising CAFM system and internal platforms to ensure transparency, compliance, and continuous improvement of processes, in collaboration with the CAFM Administrator.
* Operational Resilience & Decision Making: Operate independently across multiple developments, making informed decisions on maintenance, safety, and service delivery, ensuring business continuity in a fast-paced and complex environment.
General Accountabilities:
* Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
* Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
* At all times ensure that your understanding and skill level regarding the Company’s IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
* Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable and Proud.
* Work within the Company’s policies and procedures, governance framework and standards, as detailed on the Company’s intranet.
* Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
* Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills:
Proven experience in a facilities management or building operations role, ideally within residential or mixed-use developments, or hotels.
* Demonstrable experience managing planned and reactive maintenance programmes across multiple assets.
* Strong working knowledge of UK health & safety legislation and statutory compliance requirements (e.g. fire safety, risk assessments, building safety).
* Experience of financial management, including budget tracking, purchase orders, and cost control.
* Experience managing contractors and service partners, including performance and service delivery.
* Experience using CAFM systems (e.g. MRI Evolution or similar) for maintenance and compliance management.
* Strong organisational and prioritisation skills, with the ability to manage multiple developments and competing demands.
* Confident decision-maker with the ability to operate independently and take ownership of operational outcomes.
* Excellent stakeholder management and communication skills.
* Proactive and solutions-focused approach, with a strong sense of accountability and ownership.
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