Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Due to retirement, Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for. Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council's ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects., You will be using your knowledge and experience of digital service platforms, API's, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI.
* with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
* integrating diverse back office systems using API's and webservices
* creating and managing existing SQL databases
* writing and maintaining PowerBI reports
* creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
* working with third party software suppliers on upgrade and migration projects
* troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits: In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
Local Government Reorganisation: Reigate and Banstead Borough Council is part of the government's plans for Local Government Reorganisation (LGR) scheduled to take place in April 2027. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Reigate, will be replaced with two unitary councils made up of East and West Surrey, which will handle all local services. Reigate and Banstead Borough Council will form part of the new East Surrey unitary authority. Although this may lead to some uncertainty for anyone considering a role with us, this process will take some time and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council(s) which may offer additional opportunities for career development and variety as part of a larger organisation. Further information on LGR can be found here: Local Government Reorganisation (LGR) and Devolution | Reigate and Banstead.
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and 'Better' leisure centre membership.
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