MCS Group | Your Specialist Recruitment Consultancy pay range
This range is provided by MCS Group | Your Specialist Recruitment Consultancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MCS Group | Your Specialist Recruitment Consultancy
Product Support Engineer - MUST BE BASED IN NORTHERN IRELAND
MCS Group is delighted to be exclusively partnering with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS company champions career progression and growth, as well as a very trusting and flexible working environment.
What You'll Do
* Troubleshoot technical issues across Linux, AWS, databases, and containers
* Support users through tickets, live chat, and screen shares
* Create documentation and contribute to the knowledge base
* Collaborate with engineering and product teams on escalations
* Work US business hours, 2pm-10pm
What You'll Bring
* Strong problem-solving skills and technical curiosity
* Experience with cloud infrastructure, networking, and debugging
* Excellent communication and customer service mindset
* Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce
What's in It for You
* Fully remote - NI Based
* Supportive team environment that values autonomy and initiative
* Opportunities to grow within a high-performing, purpose-driven team
* Access to training, certifications, and resources to expand your skillset
* A culture focused on doing things the right way, not the fast way
* Flat team structure with open lines of communication
* Excellent team retention - people like it here, and it shows
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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