Senior Service Designer
We are looking for a hands‑on Senior Service Designer with deep experience in creating end‑to‑end services that solve complex challenges to join us at DWP Digital.
What you’ll do
* Lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys.
* Guide teams in applying service design methods, facilitate stakeholder engagement, and help align user needs with business and policy goals.
* Work with cross‑functional teams to design inclusive, resilient services that support the Government’s "Get Britain Working" vision.
* Foster collaboration within teams and the wider service design community, mentor others, and contribute to building a culture of openness and learning.
Qualifications
* Proven experience designing end‑to‑end, front‑to‑back services that address complex challenges across departments or business areas.
* Strong ability to apply evidence‑based design principles that meet user, colleague, and organisational needs.
* Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
* Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
* Experience mentoring others and contributing to a culture of openness, learning, and shared practice within the service design community.
* Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.
Details
Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne, Sheffield (choose your preferred hub). Regular travel between hubs is expected.
Hybrid Working: 40% remote, 60% in hub.
Pay: Up to £68,205.
Pension: Civil service pension with employer contributions of 28.97%.
Holidays: Starting at 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time.
* Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).
* Flexible working, including flexible hours and flex‑friendly policies.
* Time off volunteering and charitable giving.
* Bring your authentic self to work with 'I Can Be Me in DWP'.
* Discounts and savings on shopping, fun days out and more.
* Interest‑free loans to buy a bike or a season ticket.
* Sports and social activities.
* Professional development, coaching, mentoring and career progression opportunities.
Process
* Apply: complete your application on Civil Service Jobs.
* Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
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