Job Description
IT Infrastructure Engineer
Our Client is a Global organisation with offices in the City of London.
They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support.
You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
IT Infrastructure Engineer
1. IT Infrastructure related project
2. Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
3. Communicate and coordinate with the user in each office (in English)
4. Provide support for to end users during system deployment/migration(User manual, user training)
5. Global User Support
6. Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
7. Escalate the incidents to the appropriate vendors.
8. Incident management with the ticketing system (etc. ServiceNow).
Skills / Knowledge:
Technical
9. Proven working experience in IT Service management operations
10. Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
11. Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
12. Basic Microsoft Office 365 knowledge
13. Second line level technical support and problem-solving skill
14. Candidate needs to have strong interpersonal communication skills
15. Ability to work both independently and as part of a team.
16. Adoptability to work in a fast-changing environment
17. Strong written and verbal communication skills
18. Proficient in English & Japanese language skills (Reading/Writing/Speaking).
19. User facing support skills
20. Self-motivated and an innovative mindset
Experience:
21. 3 to 5+ years IT experience in a corporate environment.
22. Second line technical support
23. System Maintenance
24. Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
25. Cisco/Fortinet
26. Project management experience preferred.
The salary for this position will be in the range £35K - £45K.
The Client is based in the City of London.
Do send your CV to us in Word format along with your salary and notice period.